The Role of a Technical Architect in Bengaluru, India with Wipro

Wipro, a global leader in technology services and consulting, is offering an exciting opportunity for a Technical Architect in Bengaluru, India. This role is crucial in understanding customer needs, developing specific products to solve their problems, and supporting delivery managers in client servicing. Here’s an in-depth look at what this Wipro Technical Architect role entails and the competencies required for success.

Role Purpose

The primary objective of the Wipro Technical Architect role is to deeply understand customer needs, develop tailored products to solve their problems, and ensure seamless delivery in collaboration with delivery managers. This involves a thorough analysis of client requirements, drafting user stories, designing product solutions, and overseeing their development and implementation.

Key Responsibilities

1. Customer Needs Analysis and Product Development:

• Understand the stated and unstated needs of the customer to develop the product.
• Interact with clients to deeply understand their requirements.
• Coordinate with the pre-sales team to understand the RFP details.
• Post client interaction, draft and document user stories along with business analysts.
• Analyze the business/process problem of the client and find loopholes to provide relevant solutions.
• Identify opportunities for automation, process improvement to cut costs, time, manpower, etc., at the client’s end.
• Identify various touchpoints while understanding the business/process value stream of the client.
• Share client requirements and relevant documents with developers and discuss apt solutions to solve the problem.
• Create a product vision and roadmap for its development and ensure adherence to the same.
• Work with developers to design and prepare a package of solutions/proof of concept for client approval.

2. Product Design and Development:

• Create a product architecture along with the technical architect and a roadmap with established schedules.
• Monitor progress against dates and share the development plan with developers.
• Work with the UX designer and UI team on the look and feel of the product as per client requirements.
• Track problems, resolutions, and bug fixes throughout the project/module.
• Work with the DevOps team to ensure seamless movement of code across different servers.
• Create various test cases and perform testing on the developed product.
• Perform user acceptance testing in Wipro’s environment for successful delivery.
• Test the product in the client’s environment and obtain final sign-off from the client.
• Design execution reporting dashboards to provide a clear picture of progress.
• Perform impact analysis at the client site and support the client for any incremental changes/requests.
• Develop, implement, and maintain scripts for database backup and restore for all databases and periodically test the procedures.

3. Team Management:

• Forecast talent requirements as per current and future business needs.
• Hire adequate and right resources for the team.
• Train direct reports to make the right recruitment and selection decisions.
• Ensure 100% compliance with Wipro’s standards for adequate onboarding and training of team members.
• Build an internal talent pool of high-potential employees (HiPos) and ensure their career progression within the organization.
• Promote diversity in leadership positions.
• Set goals for direct reports, conduct timely performance reviews, and provide constructive feedback.
• Take necessary action in cases of performance issues with zero tolerance for ‘will’-based performance issues.
• Ensure the team understands and utilizes organizational programs like Performance Nxt.
• Lead and drive engagement initiatives for the team.
• Track team satisfaction scores and identify initiatives to build engagement.
• Challenge the team with larger and enriching projects/initiatives.
• Recognize and appreciate employee contributions.

Stakeholder Interaction

Internal Stakeholders:

• Delivery Manager/Leadership Team: Regular reporting and updates.
• Testing Teams: Coordination and support in product testing.
• DevOps: Coordination during production and code movement.
• UI/UX Team: Recommendations on the look and feel of the product.
• Technical Architects: Coordination and support in project development.

External Stakeholders:

• Clients: Understanding needs and delivering products.

Competencies Required

Functional Competencies:

• Domain/Industry Knowledge: Expert awareness and knowledge of economic, demographic, technological, and global trends within the industry.
• Leveraging Technology: Competent knowledge of current and upcoming technology, programming, automation, tools, and systems.
• Research Orientation: Mastery in research methods, relevant theoretical concepts, and an experimentation-led approach to drive results.
• Solution Focus: Expert application of design thinking to bring about new and novel solutions or changes in processes, products, or business conduct.
• Functional/Technical Knowledge: Mastery of product development tools, programming languages, testing tools, and testing automation processes.

Behavioral Competencies:

• Managing Complexity
• Client Centricity
• Execution Excellence
• Passion for Results
• Team Management
• Stakeholder Management
• Innovation

Performance Parameters

To excel in this Wipro Technical Architect role, performance is measured on several parameters:

• Timeliness of Delivery: 100% error-free onboarding and implementation, throughput percentage, adherence to the schedule/release plan.
• Quality & Customer Satisfaction (CSAT): On-time delivery, effective troubleshooting, customer experience, customer references, reusable product solutions.
• IP Creation: Writing whitepapers, knowledge transfer, number of intellectual property (IP) created.
• Team Management: Percentage trained on new-age skills, team attrition rate, employee satisfaction score (ESAT), number of knowledge management sessions per quarter, number of certifications completed by self and team.

Product Lifecycle Management

The Technical Architect will be involved in Product Lifecycle Management (PLM), ensuring comprehensive management of product development from ideation to deployment.

In conclusion, the Wipro Technical Architect role in Bengaluru is a dynamic and critical position that requires a blend of deep technical expertise, innovative thinking, and strong leadership skills. With a focus on client-centric solutions and team development, this role is integral to driving Wipro’s success in delivering cutting-edge products and services. Wipro’s commitment to leveraging technology and fostering continuous learning makes this opportunity a valuable career path for aspiring technical architects.